Project & program manager Learning operations specialist

I bring structure to complex projects and learning programs.

I plan the work, clarify ownership, manage delivery, and build the tools teams need to stay aligned.

Explore selected work Start a conversation
  • Implementation planning
  • Program operations
  • Stakeholder alignment
  • Risk & reporting
01FrameScope the right problem
02AlignClarify owners & decisions
03DeliverSequence work & manage risk
04MeasureReport what changed
PM Practical systems.
Visible progress.

Different projects need different tools. My approach stays consistent: clarify the problem, organize the work, and make progress visible.

Selected work

Selected project and learning work.

See how I approached each project, what I owned, and the decisions and deliverables that shaped the final result.

02 Flagship project
Project managementPortfolio simulation

Recovering an at-risk LMS migration

Project Manager · Recovery planning, schedule control, budget forecasting, and executive communication

An LMS migration reached Week 8 three weeks behind schedule. I built a recovery plan that protected the core launch date, added targeted capacity, deferred lower-priority work, and gave leadership clear decisions to make.

Key decision Protect the April 26 core launch while moving deferred analytics and SSO work into a controlled second phase.
3
weeks recovered
Apr 26
recovery go-live
$26K
overrun avoided
Explore case study Start recovery scenario
Executive brief Recovery workbook
LMS migration recovery dashboard showing schedule, budget, decisions, and progress
Full recovery dashboard
Recovery schedule showing revised dates, dependencies, and critical-path work
Recovery schedule
Budget forecast comparing the approved baseline, no-action forecast, and recovery plan
Budget forecast
Start expense report activity
Start PACT scenario

Interactive samples

Explore a short version of the work.

Each sample is adapted from a portfolio project and takes about one minute.

1-minute project scenario

LMS migration recovery

Review the project situation, choose a recovery response, and see the tradeoffs behind the recommendation.

Start recovery scenario
1-minute learning sample

Managing competing priorities

Use the PACT framework to decide what needs attention first in a frontline leadership scenario.

Start PACT scenario
1-minute learning sample

Expense report review

Review a sample expense report and identify what needs to be corrected before submission.

Start expense report activity
Praycious White
Praycious White · Atlanta, Georgia

Professional experience

More than six years of keeping complex work moving.

My experience spans project coordination, enterprise learning operations, LMS administration, reporting, communications, and cross-functional delivery. I have improved workflows, supported large-scale learning programs and system rollouts, and built practical tools that help teams stay aligned and deliver consistently.

Learning delivery250+learning sessions coordinated annually
LMS administration400–500employees supported in SuccessFactors
Enterprise reach8business units supported
Delivery improvement15%improvement in on-time program delivery
01

Program delivery

Turn goals into a workable plan with owners, dependencies, decision points, and launch criteria.

02

Systems & governance

Build templates, workflows, dashboards, and documentation that make progress easier to see and manage.

03

Stakeholder partnership

Keep SMEs, leaders, operations partners, learners, and vendors aligned on decisions and next steps.

Selected experience

Work that improved delivery, systems, and engagement.

Enterprise learning delivery

Delta Air Lines

Coordinated 250+ learning sessions annually and supported a seven-month L365 redesign and relaunch, contributing to a 15% improvement in on-time delivery.

Executive reporting & workflow

Delta TechOps

Built a five-page resource site and Microsoft Forms intake process, produced Excel reporting for 30+ hiring managers, and prepared weekly executive updates.

Program scale & engagement

Georgia State University

Supported program growth from approximately 150 to 350 participants while improving engagement by 40% and response rates by 30%.

Résumés

Experience across project delivery and learning operations.

My background connects implementation, program coordination, LMS administration, and learning delivery.

Project & program management

Delivery, governance, implementation, and reporting

Focused on cross-functional planning, stakeholder coordination, risk management, implementation, and executive reporting.

Project management résumé
Learning operations & specialist

LMS administration, program delivery, and enablement

Focused on LMS administration, facilitator and learner support, program logistics, rollout planning, and performance improvement.

Learning operations résumé

Atlanta, Georgia · Remote & hybrid

Looking for someone who can bring structure to complex work?

Email Praycious LinkedIn

Portfolio projects are clearly labeled simulations. Professional experience metrics reflect results from prior roles.

Project management · Portfolio simulation

L&D project management system implementation

Designing a scalable Asana workspace that connects intake, delivery, ownership, risk, reporting, and adoption.

RoleProject Manager / Implementation Lead
Timeline14 workweeks
Team modeled10-person L&D team
ToolsAsana · Google Docs · Google Sheets

01 · Challenge & role

The team needed a shared way to manage the work.

A fictional L&D team managed projects across email, spreadsheets, Teams, shared folders, and individual task lists. The goal was to give the team one clear way to plan, manage, and report the work, not just a new task board.

As Project Manager / Implementation Lead, I translated that operating problem into scope, governance, a phased delivery plan, ownership, dependencies, risk controls, reporting, and workflow rules.

02 · Key decisions

Built to stay useful as the work grows.

01

Separate delivery from governance

A linked RAID project keeps risk review focused without overcrowding the 76-item implementation plan.

02

Assign roles before people

Role-based ownership makes accountability clear while avoiding fictional individual assignments.

03

Use gated phases

Eight phases connect discovery, approvals, configuration, testing, launch, stabilization, and closeout.

04

Automate data discipline

Rules synchronize completion, flag overdue work, escalate blockers, and close resolved RAID records.

03 · Deliverables & evidence

A complete implementation plan and operating structure.

  • Project charter and requirements baseline
  • Stakeholder and RACI matrix
  • Work breakdown structure and 14-week plan
  • Nine approval, launch, and closeout milestones
  • 25-record RAID register with escalation paths
  • Leadership dashboards and workflow automations

04 · Outcome & measurement

Ready for implementation.

The completed simulation establishes the structure required to begin implementation: scope, sequencing, ownership, risk controls, reporting, and decision points are documented and connected.

Evidence standard

The baseline intentionally shows work as not started. No adoption or efficiency gains are presented as achieved results. A live implementation would track milestone completion, usage, data quality, blocker aging, training readiness, and stakeholder satisfaction.

Learning implementation · Portfolio simulation

Submit with Confidence

A complete learning rollout for a new expense-reporting process, including training, communications, performance support, LMS planning, and evaluation.

RoleLearning Project Lead / Instructional Designer
AudienceEmployees & people managers
FormatRise 360 · LMS · Performance support
FocusAccuracy · Timeliness · Confidence

01 · Challenge & role

Employees needed support while doing the work.

Recurring errors, including missing documentation, late submissions, incorrect categories, unclear approvals, and preventable exceptions, showed that employees needed decision support at the point of work.

I developed the end-to-end project structure, from needs analysis and stakeholder planning through course design, LMS configuration, rollout communications, manager reinforcement, quality assurance, and evaluation.

02 · Key decisions

The design followed the problems employees were actually having.

01

Teach decisions, not policy text

Translate abstract rules into realistic documentation, category, approval, timing, and exception scenarios.

02

Plan adoption with the build

Connect SME review, LMS configuration, communications, manager reinforcement, and support routing.

03

Extend support beyond training

A four-part checklist gives employees a usable reference at the moment they submit an expense.

04

Measure beyond completion

Link learning data to documentation accuracy, category accuracy, late submissions, and exception patterns.

03 · Deliverables

The project covered the full learning rollout.

  • Project brief and needs analysis
  • Learner persona
  • Stakeholder and SME consultation plan
  • Course storyboard and Rise 360 build
  • Expense-reporting quick reference guide
  • Rollout communication plan
  • Manager discussion guide
  • LMS implementation and launch plan
  • Accessibility and QA checklist
  • Evaluation plan and sample dashboard
01DiagnoseBusiness need
02DesignDecisions & practice
03DeliverLMS & rollout
04MeasureBehavior & business

04 · Measurement plan

Measurement was part of the plan from the start.

LearningKnowledge and confidence change
BehaviorDocumentation and category accuracy
BusinessLate-submission and exception patterns
Evidence standard

This is a fictional workplace simulation. Dashboard values are illustrative and explicitly labeled simulated; the project does not present them as achieved business results.

Start expense report activity View full course

Learning product · Portfolio simulation

Managing Competing Priorities

A short Rise 360 course that helps frontline leaders work through competing priorities using the PACT framework.

RoleInstructional Designer / Project Lead
AudienceFrontline leaders
ToolArticulate Rise 360
DeliverablesCourse · Feedback · Job aid

01 · Challenge & role

Frontline leaders needed a practical way to sort competing demands.

I defined the performance need, structured the content, built the Rise 360 course, designed the practice and feedback, and created a quick-reference guide for use on the job.

02 · Key decisions

Learners practice the framework one step at a time.

PProtectWhat has immediate consequences if ignored?
AAssessWho or what could be affected, and how significantly?
CConsiderWhat deadlines, resources, and alternatives exist?
TTake actionWhat needs to happen now, and who needs to know?
01

Chunk the framework

Introduce one criterion at a time before asking learners to apply all four.

02

Use plausible choices

Scenarios require judgment about impact and immediacy instead of spotting an obvious distractor.

03

Make feedback instructional

Every response explains the reasoning and redirects misconceptions.

04

Design for transfer

A concise job aid supports real decisions after the course is complete.

03 · Deliverables & evidence

Course practice supported by a quick-reference guide.

  • Project brief and needs analysis
  • Learner persona and storyboard
  • Scenario-based Rise 360 course
  • Knowledge checks and targeted feedback
  • PACT Quick Guide
  • Evaluation plan

04 · Outcome

A decision process learners can use at work.

The course introduces the framework, gives learners a realistic scenario, provides feedback on their choices, and closes with a job aid they can use after the course.

Start PACT scenario View full course